Duke Energy Ohio, Inc Hiring for Products & Services Manager at Cincinnati, Ohio Full Time

More than a career – a chance to make a difference in people’s lives.Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Job Summary This position is responsible for overseeing the management and operation of profit & loss (P&L) products, programs, and services. Includes assisting in the development of Programs for a portfolio approach to drive customer satisfaction and profitability while reducing overall costs. Normal responsibilities include the creation of products, tools for a portfolio approach to drive customer satisfaction and profitability. This role will also provide support of business intelligence, dashboards, and/or other advanced analytics reports to adequately tell the business narrative and offer recommendations that are practiced, actionable, and have material impact. Products & Service Managers may provide leadership and guidance to others without having formal management or supervision responsibilities. They are innovative leaders that drive the program performance enhancements by coordinating efforts with stakeholders that lead to short and long-term benefits.Responsibilities * Serve as an expert in translating complex data and tools into key strategy insights and valuable actions.* Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure that customer needs are satisfied and programs meet financial goals.* Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate.* Develop and execute exit strategies for non-performing/underperforming programs.* Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition.* Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments.* Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.* Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.* Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.* Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.* Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.* Standardize programs across all jurisdictions where business justification exists.* Deliver on expected P&L , financial growth targets, customer satisfaction scores and regulatory objectives for products, programs & services* Understand and interpret EM&V reports and adequately represent program related areas.* Represent company as Duke Energy in addressing elevated customer complaint resolution, disputes, and other customer requests.* Review work processes within assigned programs and implement as required.* Develop/maintain a productive business relationship with the external program support vendors.* Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders* Conduct frequent face-to-face meetings and conference