DXC Technology Hiring for Cloud Operations Engineer Job at Adelaide, Australia Full Time

Job Description:

• Deliver reactive and proactive operational support end-to-end in DXC-managed cloud environments

• Adelaide-based, offering flexibility in hours, work from home arrangements

• Australian citizenship essential to be able to support federal and other government clients

Why join DXC Technology?

DXC Technology (NYSE:DXC) – where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com

There is a strong pipeline of upcoming projects involving delivery of best practice standards and methodologies of high availability and computing technology.

At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is

the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

What you will be doing

As an integral part of a delivery team, you will focus on operating and maintaining the cloud environments of customers as per the environment design and contractual agreements. Your key focus will be to deliver agile and secure managed services on cloud platforms, to continuously increase the level of automation and security, ensuring high availability of the service, and achieving a high level of customer satisfaction.

Working within a supportive and collaborative team , you will see yourself delivering reactive and proactive operational support end-to-end in DXC-managed cloud environments.

You will find innovative ways to improve the services’ agility and efficiency, and to continuously gain more skills. The DXC-managed cloud environments are envisioned to mature into a DevOps delivery model.

This opportunity offers you to work within the team to deliver a multi-skilled capability across multiple technologies and disciplines, participate in continuous upskill and training to maintain individual and team skills.

What will keep you busy

In more specific terms, you will:

• Support 24×7 operations of production cloud environment, including monitoring, incident response, answering service requests, and execution of changes

• Take full ownership of incoming actions and issues and drive them to resolution while working within a multi-skilled Cloud Operations team and consulting with other team members for support when required

• Proactively and continuously improve the service through

  • driving further automation by scripting repeatable tasks

  • improving monitoring metrics to detect incidents before they occur

  • fixing incident root causes by contributing code fixes or design changes back to the service specifications

• Execute service requests logged by customers within scope of services

• Leverage automation tools and Infrastructure as Code tools to maintain environment and execute changes while adhering to change management process

• Understand and contribute to processes and tools used by team

• Identify areas of operations with quality deficits or automation opportunities and work to improve

• Contribute relevant automation and operation improvements back to development teams

The skills you will bring

• Working knowledge and/ or Certification in one or more cloud platforms:

  • Microsoft Azure

  • Amazon Web Services (AWS)

  • Google Cloud Platform

  • Oracle Cloud Infrastructure

  • OpenStack

• Expertise in one or more of the following technical domains: Windows, Linux, Database, Storage, Networks, Scripting, Security

• Ability to learn and adapt to new frameworks/technologies and quickly integrate with them for automation service delivery

• Able to find effective workarounds to product limitations/constraints

• Team worker with strong ownership and drive

• Previous experience in infrastructure or software automation delivery

While not essential, DevOps & Agile methodology experience will be advantageous

Clearance

To be eligible for this position you must:

• Be an Australian citizen

• Have ability to obtain and maintain Baseline Australian Defence security clearance