Dynamic Media is the world’s largest music for business reseller, providing music licensed for public performance from the most prominent names in the music industry, SiriusXM and Spotify (Soundtrack Your Brand).
We are growing quickly and need a dedicated position focused on analyzing our customer interactions and internal processes to meet the needs of our client base.
As an end-to-end fulfillment organization that services clients internationally, this position is responsible for the following duties related to remote and on-site call center reps in the area of billing/outbound collections, customer service, technical support, installation coordination/project management, and warehousing staff.
Job duties are as follows:
1. Review and score job duties in the following areas of the company:
2. Assist critical members of management in providing feedback in helping to identify Key Performance Indicators for scoring sheets.
3. Provide feedback to department supervisors regarding areas to improve training materials to yield better training outcomes.
PAY AND BENEFITS
Job Type: Full-time
Pay: $45,000.00 per year
Weekly day range:
Work Location: Remote
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