Position: Technical Support Specialist
Location: Vancouver, Canada, Scottsdale, Arizona, or Remote
About Us
Exact Payments is a leading provider of high-performance payment services to bank partners, software platforms, and omnichannel merchants. Exact delivers a highly scaled payments platform integrated with leading processors in the US and Canada.
Founded in 1999, Exact is a proven player in the eCommerce payments market with deep expertise in building and supporting payment platforms for large banks, ISVs, and its own direct client portfolio. Our cloud-based technology is fully redundant and offers comprehensive integration options including Rest APIs, PCI-compliant hosted payment pages, and virtual terminal interfaces. The technology stack is built for scale delivering the highest level of performance and reliability at transaction volumes exceeding one billion annually.
Exact is a private equity-backed company headquartered in Scottsdale, Arizona, and Vancouver, British Columbia.
Your Role
We are recruiting a Technical Support Specialist to join our Product Support team. Reporting to our Vice President, Product Support, this person will be responsible for developing expert-level technical knowledge of our payment solutions and engaging with clients and partners on technical challenges, issue resolution, and best practices throughout the lifecycle from implementation through ongoing production support.
This position will be located in our Vancouver, British Columbia office.
Reporting to our Vice President, Product Support, this person will be responsible for identifying and responding to potential issues across this next-generation payment platform. This Support role will require researching issues reported both by our customers, and the other members of our support, development, and operations teams. You will leverage Prometheus, Loki, Cloudwatch, and Grafana to build a suite of alerts, log queries, and data visualizations which will be used to rapidly identify processing or integration issues and advise clients on resolution strategies.
What You Will Be Doing
About You
What We Offer
We are a team of passionate professionals working together to ‘BUILD GREAT PRODUCT’. We value diversity, creativity, innovation, collaboration, integrity, and respect and are looking for people who share these same values to join our growing team. We offer a comprehensive benefits program including:
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