East West Hiring for Front Desk Agent Job at Truckee, CA Full Time

Description

East West Hospitality at Tahoe is seeking full time year-round Front Desk Agent for the Old Greenwood property in Truckee, CA. Front Desk Agents perform functions of guest services relating to check-in/ check-out of guests, which will require information sharing and cash/ credit card handling, answering telephones, responding to guest requests and completion of shift reports.

DUTIES:

• Provide the best possible service to guests.
• Answer phones with a courteous and timely approach.
• Respond to guest and maintenance requests in a timely fashion.
• Check in and out all owner and paying guests in a professional, courteous and informative manner.
• Ensure Hannah Marketing standards of service are delivered for services.
• Generate reports for lodging operations and guest services.

RESPONSIBILITIES:

Promote at all times a cooperative and problem solving atmosphere. Conduct all business in a professional and courteous manner. Must also honor and adhere to the following hospitality top 10’s at all times (below).

1. I will be well – groomed

2. I will smile

3. I will make eye contact

4. I will use attentive postures

5. I will greet and welcome my guests

6. I will be knowledgeable about my destination, my division and local attractions

7. I will make suggestions

8. I will be patient

9. I will take responsibility for my inquiries and problems

10. I will thank my guests

This position reports to the Front Desk Manager.

$18.50/hr

Minimum Requirements

Must have a professional appearance and demeanor. Strong attention to detail and ability to sit or stand for long periods of time. Self motivated and reliable. Must enjoy interaction with people.