Job Description
Our Trust team partner with eBay Members over the phone, via email or chat to help them successfully navigate challenges and issues with their account motivated by specific actions that we have initiated with their accounts. Specific areas of support would include: buyer & seller protection, eBay Money Back Guarantee, appeals, cancel transactions, facilitate contact between trading partners, payment disputes, report members or listings, returns, unpaid items, investigate claims, review accounts, PayPal admin, courtesy funds, local pick-up and in-depth resolution.
Important Info: We require your availability for 8 consecutive weeks of training (without holidays) from the start date
As part of our UK and Ireland Community support team, you will be supporting the needs of eBay high volume members on eBay. We work both proactively & reactively. As a direct point of contact for our customers, you will represent us to a very high standard of integrity.
We are looking to recruit dynamic and flexible team-mates who will dedicatedly participate in our Customer Experience teams daily in order to deliver on our unifying purpose of helping our customers by solving their problems in the quickest, simplest, easiest way possible …and make them feel great about eBay along the way. Our Teammates are obsessed with the customer experience we offer.
You will:
Whatweoffer?
Have Questions? Your Recruiter will answer any questions during the recruitment process.
eBay Culture
We care about People. We are richly diverse and we have built an authentic culture where you can bring your whole self to work. We provide mentoring and ongoing coaching to our new hires. We promote a culture of listening, learning and growth. Our dynamic, fast paced environment is constantly evolving and makes an exciting place to work.
eBay Benefits – go to the following link to view all benefits – https://www.ebaybenefits.com/irl/
A message about COVID-19:
COVID-19 is creating unprecedented circumstances. We’re monitoring the situation closely and our eBay community – our buyers, sellers and employees – remains our top priority. Due to the pandemic we are all working from home at this time. Once deemed safe, you can choose to work from home long term, or you can choose to work in our Dublin office.
We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.
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Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.
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