eBay Inc Hiring for Social Media Teammate (Work From Home) Job at Dublin , Ireland Full Time

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Social Media Job Spec

The eBay GCX CS Social teammate is responsible for the monitoring and management of the eBay’s overall Social Engagement strategy through designated social channels.

They will moderate, engage, and respond to our members providing excellent quality of service and managing overall brand perception.

Key Responsibilities:

• Monitor Social Media channels responding to customer concerns and customer service issues through all Social Media channels in a high-risk public environment.

• Drive and own change through insights and coaching analysis

• Handle executive level social media contacts, and high-profile Public Relation and Marketing requests

• Analyse company perception across Social Media platforms, follow protocol in advancing issues to leadership as well as other departments as needed.

• Monitor trends and collect data; define set of relevant keywords and keyword combinations to be used for analysis through Social Media channels.

• Partner with internal and external customers, and readout regularly on progress

• Resolve member concerns, including executive issues occurring on social media, taking appropriate action

• Be a customer advocate, waking up thinking about how you are going to satisfy our customers while supporting our business strategy.

• Offer single point of contact support including eMBG, technical issues, billing, GSP inquiries, standards and policy related questions

• Ensure work is being completed within service level and actively driving for improvement

• Work to ensure a positive, consistent, and seamless customer experience

• Partner with business units, seller communications, legal, PR, marketing and product teams to support their missions ensuring consistency and voice and cultivating a strong community around our social platform

• Analyse company perception across Social Media platforms, and follow protocol in escalating issues to leadership and/or other departments

• Document Insights and coaching for tracking – Analyse and compile reports to be shared with all levels of the company

• Troubleshoot any customer problems related to the eBay platform, offering solutions and recommendations

• Find opportunities and threats in user-generated content

• Identify problems or errors and escalate accurately

• Demonstrate communication efficiency through social media channels

• Maintain high performance metrics with a focus on the member experience-CSAT

Why us?

We care about People. We are richly diverse, and we have built an authentic culture where you can bring your whole self to work. We provide mentoring and ongoing coaching to our new hires. We promote a culture of listening, learning and growth. Our dynamic, fast paced environment is constantly evolving and makes an exciting place to work. Plus we have exciting benefits:

https://www.ebaybenefits.com/irl/

• €36,920 Basic Salary

• 6% Yearlty Bonus Plan

• 25 days Holidays

• Educational Assistance

• Healthcare Plan

• Life Assurance

• Pension Plan

• 3 Months Paid Paternity Leave

• Sabbatical every 5 years

eBay Inc. is an equal opportunity employer, dedicated to workforce diversity

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Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as “Remote – United States (Excludes CO, HI, NM)” excludes Colorado, Hawaii and New Mexico.