ECFiber Looking for Customer Support Representative at Royalton, VT Full Time

ValleyNet, Inc.
Office Location: Royalton, Vermont

Seeking experienced Customer Service Representative to support our ECFiber and LymeFiber clients. Requires excellent communication and interpersonal skills, the aptitude to respond to customer inquiries with empathy and patience, capacity to work with computer-based customer information systems, and familiarity with office software systems. Successful candidate will be responsible for both inbound and outbound calls.

Our Customer Support team works closely with the ValleyNet operations teams to coordinate customer installations, respond to inquiries, follow up on customer concerns and solicit new subscribers.

Roles and Responsibilities:

This role includes a broad variety of administrative tasks including but not limited to:

• Answer incoming phone calls
• Respond to customer inquiries
• Triage common issues, and escalate to appropriate technician as needed
• Follow up on customer tickets
• Process phone payments

Requirements:

• Excellent telephone skills
• Capacity to learn new technology
• Ability to work with customer database and ticketing system
• Strong interpersonal skills and the ability to build relationships with internal and external contacts
• Solid written and verbal communications skills
• Highly resourceful team-player
• High school diploma or G.E.D

Preferred Experience:

• Prior experience with phone-based Customer Support is highly desirable.

Benefits:

• Paid holidays, vacation and personal time
• Health, dental and supplemental insurance(s)
• 401(k)

Job Type: Full Time, Permanent

Required Education: High School or equivalent

If interested in applying for the position please submit a resume, cover letter, and your salary desires along with a completed online application form HERE. You can also download and print an application form HERE, and submit it with a cover letter and resume to [email protected] or via USPS mail to Human Resources, ValleyNet, P.O. Box 323, So. Royalton, VT 05068.