ECL Group Ltd Looking for Helpdesk Operator at Lower Hutt, Wellington Region, New Zealand Full Time

ECL Group is NZ’s leading Fuels and Technology solutions, support and maintenance provider. For more than 50 years we’ve been working with the petroleum industry, earning a reputation as New Zealand’s leading provider of specialist installation and maintenance service. Our Service Technology team provide critical support to our clients throughout New Zealand for their Point of Sale Systems.

Job Description

Whats so exciting about this role?

As a Helpdesk Operator no two days will be the same. This role has pace, variety, and the opportunity to demonstrate your exceptional customer service basic level 1 IT support skills each day.

You will be part of a 40-seat Helpdesk that utilises advanced help-desk technology, interactive phone systems, and on-line site connectivity to provide prompt resolution of all site issues.

The team operates 24/7 on a roster with fixed shifts post your induction and training. Whilst shifts are fixed this could include evening and weekends so candidates need to be available to commit. The training period is 6 to 8 weeks Monday to Friday 8.30am to 4.30pm.

Qualifications

About you

You have strong customer service experience and are keen to pursue and grow a career. Empathy and the ability to communicate effectively are traits that come naturally to you. We are also looking for

• Strong trouble shooting and problem solving skills
• An interest in learning
• An interest in tech – helpdesk support, software, payment systems

We will teach you what you need to know technically to be successful in this role. This is genuinely an entry level opportunity for the right candidate who will make the most of it.

Additional Information

If this role ticks a lot of the boxes of what you are looking for apply today – we would love to hear from you.