Economos Properties Hiring for AYS Agent, Marriott Hotel FTL at Dania Beach, FL Full Time

GENERAL JOB DESCRIPTION:

Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with result.
JOB REQUIREMENTS:
Ability to communicate effectively with guests and co-workers

Upward reaching

JOB FUNCTIONS:

· Attend to each call in a courteous and efficient manner, using correct telephone etiquette.

· Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.

· Maintain a daily log of all calls. Information should include:

a. Guest name, room number and folio number

b. Service request or issue

c. Time of call

d. Agent name

e. Action taken/resolution

f. Follow up information, including final status

· Print and distribute reports per unit requirements.

· Maintain and be familiar with a directory of information that contains, but is not limited to, the following, so guest requests and questions can be answered:

a. Local hotels, addresses, telephone and fax numbers

b. Travel agencies

c. Airlines

d. Car rentals

e. Taxi and limousine services

f. Money exchanges

g. Banks and automated teller machines (ATMs)

h. Local restaurants, hours, type of food, price

i. Local attractions, hours, prices

j. Houses of worship, hours of services

k. Shopping facilities

· Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc.

· Maintain a pass-on log for the next shift, noting any services that are pending to ensure follow up.

· Utilizing all available resources, follow up on previous shift requests and pending issues.

· Handle all emergencies according to unit procedures.

· Operate and/or explain TDD operation for guests.

· Follow all procedures as outlined in the “At Your Service” handbook, as well as all other appropriate unit and company policies and procedures.

· Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.

Benefits include:

• Healthcare Insurance (Medical, Dental & Vision)

• 401(k) Plan

• STD & LTD

• Life Insurance

• Wellness Program

• Vacation/Paid Time Off

• Tuition Assistance

• Discounted Hotel Room Rates (Marriott & Hilton)

• Community Service Program

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Signing bonus

Application Question(s):

• What is your desired salary?
• Are you willing to undergo a background check, in accordance with local law/regulations?

Work Location: One location