ecoPortal Looking for Customer Success Manager at Auckland, New Zealand Full Time

What you will do

• Manage the end-to-end customer experience from platform adoption to engagement and retention and serve as the voice of the customer inside ecoPortal
• Nurture and expand relationships with end-users and stakeholders through responsive and value-add communications
• In collaboration with the Chief Customer Officer, develop and implement tailored strategies to ensure ecoPortal is deployed and utilised in a way that meets your customer’s objectives and is effective within their organization
• Develop, lead, and deliver effective C-level presentations and Business Reviews
• Own customer health and develop and deliver effective engagement programs and playbooks
• In collaboration with the Chief Customer Officer, develop and execute in-depth customer success plans that deliver results
• Serve as a strategic, trusted advisor to customers by providing enablement, recommendations, and best practices on how ecoPortal can address customer business goals, needs, and pain points
• In collaboration with the Chief Customer Officer, develop and manage account strategy and relationships to ensure customer growth (upsell) and retention (renewal)

What you bring to the team

• A minimum of 3 years of account management or customer success experience
• A firm understanding of Customer Experience (CX) principles
• Strong experience leading cross-functional initiatives with customers that drove success, including significantly increasing adoption, producing referenceable customers, turning senior stakeholders into champions, and driving account growth
• A track record of successfully setting priorities and staying organised while managing a diverse book of business
• Exceptional communication skills and EQ; you enjoy building relationships, overcoming obstacles, challenging customers to think bigger, and conducting highly strategic client interactions
• Proactive, independent and energetic attitude with the desire to be a key player on a results-oriented team
• Ability to work cross-functionally in a high-growth environment with attention to detail and a positive attitude
• Bachelor’s degree or equivalent work experience

Perks & Benefits

We hope that you’re excited by the possibilities that come with working at ecoPortal! In addition to our unique culture, and competitive remuneration we also offer these fun perks and benefits.

⏰ 37-hour working week and flexible working with 2 days per week from home

🧘 Established EAP programme to support ecoPortalers

🧳 5 weeks annual leave and your birthday off

🥂 Catching up with our colleagues across the ditch, monthly social drinks

💸 Employee Share Option Programme to ensure all staff share success together

What now?

It’s time to introduce yourself! Don’t be afraid to apply. We want to hear from you. Please upload your resume, cover letter, and any other information that will help you stand out.