Education Development Trust Hiring for Customer Service Adviser Job at Reading, England , UK Full Time

About the role

Job type: Fixed-term to permanent
These are exciting times at Education Development Trust. Having secured a number of important new programmes in recent months to support schools and teachers around England, we are recruiting a new team of Customer Service Advisers to support our clients, provide customer service advice, respond to queries and update key information.
As a Customer Service Adviser, you will be responsible for delivery of a responsive point of contact service providing information, advice and guidance and delivering an excellent and high-quality customer service experience. You will ensure that all email queries and helpline calls are dealt with in a professional and efficient manner and in line with specified customer service standards, ensuring all customer information is recorded accurately on our Client Relationship Management system. You will be involved in updating resources and materials as well as have the opportunity to support improvements to processes and ways of working to improve the customer service experience.
This role would suit someone who has experience in delivering excellent customer service in a fast-paced setting, comfortable with dealing with queries over the phone, via email or live-chat. We are looking for great team players with excellent IT skills combined with strong written and verbal communication skills. Experience working with schools or educators would also be of interest but is not essential. We are keen to hear from individuals interested in both fixed-term and permanent opportunities as this role will support a multi-year programme with the strong likelihood of extension, and we are always recruiting great people for future contracts and contract extensions. To find out more about our work in the UK please click here.
In return we offer a competitive salary, a generous holiday allowance, a range of voluntary benefits, health and discount benefits, excellent development opportunities, and family friendly policies to support flexible working.
Closing date: Monday 20th September
Interviews: Planned for week commencing 20th September
Application process: Towards the bottom of this page you can download the job description and apply. Once you click apply you will be required to complete a short online application form and upload your CV.

We will be reviewing applications on an ongoing basis and reserve the right to close our vacancies early.

About the organisation

Education Development Trust is an education charity that exists to transform lives by improving education around the world. We work collaboratively with national and local governments, schools and other partners to design and deliver sustainable solutions to improve education. Please click here to see our Annual Impact Review for 2019/20, which highlights the ways in which our work has impacted lives around the world – and the progress we have made since 2018/19.

Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and for applicable roles, successful candidates are subject to relevant criminal record checks with national police authorities or the UK’s Disclosure and Barring Service.

COVID-19: We continue to follow the guidance from the UK Government and will be conducting most interviews virtually. Education Development Trust supports flexible working, with the majority of colleagues continuing to work from home throughout the pandemic.

Job Types: Contract, Permanent