eir evo Looking for at Grafton, Auckland Full Time

Due to continued expansion of eir evo we are now seeking to recruit a Monitoring Analyst that will become an important part of the team in an evolving and exciting environment.

eir evo offers unrivalled delivery in the design, supply, implementation and support of organisations’ IT infrastructure with over 400 employees operating out of offices in Ireland and Auckland. 

Eir evo as a company has been market leading in the design and support of customer environments. Be they on-prem, on our own VMware based cloud provider, or public cloud like Azure.

Eir evo provides a full end-to-end, flexible and innovative approach to servicing clients IT requirements under one provider.

This is a permanent position based in our Auckland office.

Required Skills

• Working in a growing Managed Services team with procedures based on ITIL Framework and governed by ISO 20000.
• Monitoring policies and alerts for several systems and services such as Hypervisors, Cisco routers, Cisco switches, Palo Alto Firewall, Windows Servers, HP/ Dell Server and Storage solutions.
• First level event correlation and filtering to ensure events that require support personnel intervention are acted on.
• Investigation and Diagnosis for Infrastructure and Application alerts – establish details of request/incident, confirm impact, identify any events that may have been a contributing factor.
• Resolution and Recovery – identifying potential resolutions. Apply resolution, test and verify.
• Escalation and coordination of Tickets to other ICT teams or 3rd parties where required within a defined SLA. 
• Improve and Maintain documentation.
• Ability to handle incoming alerts by severity and provide critical incident communications 
• Comfortable with shift work covering 24×7 service hours as part of an 8 person rotating team. (IRE & NZ) 4 days on, 4 days off, 11 hour shifts. 
• Maintain and improve documentation of customers’ network environments
• Manage a performance monitoring system to monitor availability and reliability
• Provide Level 1/2 support and troubleshooting to resolve technical issues
• Work within change management policies to ensure success of changes
• Lead vendors and other IT teams to problem resolution
• Proactive maintenance and support of customer systems
• Work with NZ/Irish colleagues on improving network services delivered to the eir evo customer base

Beneficial skills and experience

• Level 6 degree in appropriate field, or 
• 3 years or more relevant experience in IT monitoring or administration.
• Familiarity with one or more virtualization technologies (Azure, Hyper-V, VMware)
• Experience supporting and configuring a range of network devices and technologies (routers, switches, firewalls, load balancers, VPN, QoS, etc.)
• Excellent communications skills, written and verbal
• Team player
• Experience with non-Cisco equipment (Palo Alto, Sophos, Sonicwall etc.)
• ITIL V4 foundation level
• ISO 20000 familiarization

 The Candidate

• Approachable, flexible individual who excels under pressure
• Strong troubleshooting and communications skills are an absolute necessity
• Conscientious, trustworthy and capable of delivering on tasks with little direction
• Capable of adjusting their approach for the varied customers supported
• Process oriented with great attention to detail