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New Zealand
Electrolux Hiring for Customer Care Representative Job at New Zealand Full Time
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Your Role
The Customer Care Centre (NZ) is responsible for delivering outstanding consumer experiences that are effortless and delightful. The Customer Care Representative will be a key point of contact for Electrolux Home Products consumers and customers.
A Typical Day
- Manage consumer and customer enquiries by telephone, or electronically
- Respond promptly to customer enquiries and ensure the experience is effortless and delightful
- Handle and resolve customer complaints from initial contact to end resolution
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Process sales orders, forms, applications and requests
- Seek assistance when required to resolve issues and direct to the designated resource
- Keep accurate records of customer interactions and transactions
- Record relevant details of enquiries, comments and complaints
- Liaise with distribution, factory, service, parts and field staff where necessary
- Work with CRM and ERP systems
- Attendance and participation in product, systems and site training as required.
- Work a roster to meet business demands
- Understand relevant sectors of the Trade Practices Act and WHS Legislation
In this role, you will be dealing with Electrolux’s Internal & External customers.
In Electrolux, we encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in (Auckland, New Zealand on regular working hours and may be required to travel both domestic and international.
Minimum Qualification
Who You Are
- Strong Interpersonal skills
- Communication skills – verbal and written
- Active Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability and Initiative
- The incumbent in the position is to possess the necessary Literacy and Numeracy Levels required for the inherent skills of the position.
- Excellent customer service skills
- Knowledge of a windows-based application
- Self-motivated
- Positive attitude with a can do approach
- Problem solving skills
- Team Player
- Professional when dealing with internal and external consumers
- The ability to perform duties in a team environment while retaining the ability to carry out their specific job functions and make decisions that are in the best interest of the customer and Electrolux
EXPERIENCE
- Prior experience in customer service, preferably within a call centre environment
- Excellent communication skills
- Professional phone manner
- Good computer skills
- A positive, enthusiastic attitude and the willingness to work as a part of a team
- Must be able to work shift and a rotating roster to accommodate the call centre operating hours
