Elekta Looking for Solutions Service Engineer/Auckland NZ at Auckland, Auckland, New Zealand Full Time

Perform complex and technically demanding support of Elekta Treatment Delivery Systems. The position requires a professional representation between the customer and the company in all aspects of customer relations. The role will need to ensure that Elekta maintains their contractual commitments in ensuring Clinical uptime commitments are met. You will be responsible for managing all maintenance activities on the site for Elekta-supplied equipment. You will be expected to work under your own initiative to complete the tasks required.

Responsibilities

• Conduct Servicing and Upgrades in local area of responsibility of Elekta Treatment Delivery Systems
• Assist with installations of Elekta Treatment Delivery Systems
• Liaison and customer support representative for the local region for Service of Linear Accelerators
• Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers
• Able to complete all Technician Responsibilities.
• Independently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.
• Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Supply Centre for the installed systems
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Conduct Planned Maintenance for Customers in Local Region
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers in the proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Stay current on all new Elekta products.
• Submit timely and accurate reports as assigned.
• Parts inventory management
• Maintain all company-leased equipment, including company computers, parts, and tools.
• Assist with hardware installations as required by the business
• Perform other related duties as assigned or requested.
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies and procedures
• Ability to represent the organization professionally and positively.
• Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and/or ability required.

• Possess excellent knowledge and proven skills in electronics, mechanics, Pc’s & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and general knowledge of all engineering disciplines.
• Fault find and repair at board level & below, manage own workload and be highly motivated, dynamic, have good leadership skills & be a good problem solver.
• Strong customer focus and excellent customer service skills, to ensure that all customers are provided with high quality care and attention throughout the sales and service process so that each customer is fully satisfied with the support they receive from Elekta.
• An excellent communicator at all levels, written and verbal output shall be concise and accurate.
• Complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.
• Be prepared to work as required at times and locations dictated by the needs of the customer and Elekta.
• Provide feedback to the Regional Service Manager on any problems, solutions or opportunities which may need to be communicated to other parties.
• Carry out, without supervision, corrective maintenance within acceptable time-scales, prompting escalation of the problem if required and maintaining ownership of the problem until the customer is satisfied.
• Completed all relevant Elekta Linac Training Courses
• Working knowledge/understanding of all Elekta products and proficiency in assigned product specialties
• Familiarity/proficiency with the following applications: Outlook, Word, Excel, PowerPoint, WebEx, CLM
• Be a self-motivated worker, able to interact and communicate well with all levels of the business
• Fluent English skills for both oral and written communication purposes
• Must be willing to travel domestically and internationally up to 30% of the time when required and work independently.
• Must maintain an active driver’s license

Education And/Or Experience

Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline.

Minimum of 1-2 years of Elekta Linac field service experience or equivalent systems and strong capability in practice. Posses a good electro-mechanical aptitude.