Element Fleet Management Hiring for Customer Care Representative – Remote at Baltimore, MD Full Time

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Customer Care Representative who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.

Are you:
Customer focused and adaptable to different personality types?

Independent with high levels of performance and quality outcomes?

As the Customer Care Representative, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns and requests about fleet incident /safety services with a focus on providing outstanding customer service.

A Day in the Life

Provide service to customers via telephone and/or electronically

Handle calls in an efficient manner, minimizing driver/client time to resolve issues

Strive for first call resolution

Exhibit applicable empathy during each call, to ensure a superior customer experience

Assess caller’s needs, clarify information, research any issue, and provide solutions and /or alternatives

Meet personal/team qualitative and quantitative targets

Work effectively in a team environment, and when needed – provide back-up support for administrative tasks

Requirements

High School Diploma

Microsoft Office Suite (Word, Outlook, Excel) competency

Ability to learn and navigate new software quickly

Professional communication with customers via telephone and email

Customer service experience required, contact center experience preferred

Ability to work effectively with others and contribute to team task accomplishments

Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment

#LI-Remote

#LI-SJ1

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• Flexible work environments

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.