Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Customer Care Representative who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.
Are you:
Customer focused and adaptable to different personality types?
Independent with high levels of performance and quality outcomes?
As the Customer Care Representative, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns and requests about fleet incident /safety services with a focus on providing outstanding customer service.
A Day in the Life
Provide service to customers via telephone and/or electronically
Handle calls in an efficient manner, minimizing driver/client time to resolve issues
Strive for first call resolution
Exhibit applicable empathy during each call, to ensure a superior customer experience
Assess caller’s needs, clarify information, research any issue, and provide solutions and /or alternatives
Meet personal/team qualitative and quantitative targets
Work effectively in a team environment, and when needed – provide back-up support for administrative tasks
Requirements
High School Diploma
Microsoft Office Suite (Word, Outlook, Excel) competency
Ability to learn and navigate new software quickly
Professional communication with customers via telephone and email
Customer service experience required, contact center experience preferred
Ability to work effectively with others and contribute to team task accomplishments
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
#LI-Remote
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What’s in it for You
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.
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