emovis Hiring for Customer Service Representative at Remote Full Time

You must reside in Virginia

Job Purpose

Reporting to the Contact Center Supervisor, the Customer Service Representative (CSR) provides effective and efficient service to customers and prospects on all services.

Responsibilities

• Understand customers’ needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies
• Provide a high level of customer service as outlined within the agreed quality standards
• Remain professional at all times – positively influence the customer’s perception of Emovis
• Ensure adherence to schedules – delivered hours and scheduled hours adherence to be maintained on or above department targets
• Positively contribute to the development of policy and process through effective feedback and communication
• Comply with all Health and Safety and other regulations and highlight any issues as appropriate
• Work with a high degree of personal integrity, treating others with respect to promote a professional working environment
• Perform other work as required and assigned
• Contribute to overall department targets through the achievement of Key Performance Indicators (KPIs)
• Assist customers in registering new accounts
• Administration of existing accounts (i.e. add a vehicle, change of address)
• Process payments over the phone
• Set recurring payments (e.g. direct debit) over the phone
• Review vehicle passage images to identify and classify them
• Answer general inquiries over the phone/email/correspondence
• Process Penalty Charge Notices, Appeals, and Representations as part of the Enforcement services
• Respond to complaints over the phone/email/correspondence

Requirements

• High School Diploma or equivalent
• Previous customer service/call center experience desirable
• Ability to communicate effectively via telephone by utilizing soft skills, active listening, and speaking clearly to customers
• Should be skilled in basic PC skills including Microsoft Office
• Ability to multi-task and possess problem-solving abilities
• Flexible attitude to work content and hours including willingness to work rotational shift hours
• Resilient and receptive to change
• Self-motivated with a positive attitude

Job Type: Full-time

Salary: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• How many years of work experience do you have using Microsoft Office?
• Do you have Contact Center experience?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: Remote