Empire Recruitment Hiring for Customer Service Administrator Job at Dublin , Ireland Full Time

Customer Service Administrator | Permanent | Ballycoolin

We are recruiting for a Customer Service Administrator for our client based in Ballycoolin. Our client are a well-known global Transport, Logistics and Supply Chain provider and specialise in the transport of global freight. They are experiencing huge growth within the market and they are immediately seeking to recruit a to join their team on a full time, temp to perm contract.

*Please note this role is currently working from home, but may be required to eventually return to the office so the candidate needs to be flexible in this regard and be able to commute to Ballycoolin, Dublin 15 (location not accessible via public transport so you must have your own transport)*

The Role:

• Customer Service liaison between our internal and external customers.
• Managing outbound shipments which entails requesting invoices from external customers and working closely with internal teams to arrange transport.
• Managing global outbound shipments to ensure actioned in a timely manner.
• Arranging and updating customs clearances.
• Liaising with various global teams across the business.
• Invoicing suppliers and ensuring payments are received.
• Handling complex and escalated customer service issues.
• Ensuring accurate reporting and database information.
• Achieving and maintaining agreed customer service levels and standards.

The Requirements:

• Ideally you will be a graduate across one of the following disciplines; Transport / Logistics Management / Business Studies or Planning with options in Logistics.
• Attention to detail and a strong work ethic are important. You will be expected to work off your own initiative.
• Flexibility and team spirit will be key.

In Return:

• Weekly payroll.
• Salary of €27k DOE.
• On-site parking.
• Work for a forward thinking innovative company.

Job Types: Full-time, Permanent

Salary: €27,000.00 per year

Benefits:

• On-site parking
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Do you have previous customer service experience in an office environment?
• Do you have any experience within transport, logistics or shipping?
• This role is currently working from home, but may be required to eventually return to the office. Are you flexible in this regard and be able to commute to Ballycoolin, Dublin 15? (location not accessible via public transport so you must have your own transport)*

Work remotely:

• Yes