Empire Recruitment Hiring for Logistics Team Leader Job at Dublin , Ireland Full Time

Logistics Team Leader | Dublin North | Permanent

Our client are a leading global logistics, transport and supply chain provider. They are seeking to recruit three Logistics Team Leaders to join their growing team on a full time, permanent basis.

The purpose of the role is to manage, develop and lead a customer focused Operational Support Team in providing effective and efficient handling of all customers’ operational/service requirements, in accordance with organisational policies and procedures, best practice/industry standards, compliance with relevant local, country and international laws and processes; and ensuring the team achieves/maximises Branch Gross Profit Targets.

The Role:

• Ensuring that team members take ownership of the management of their client files, this includes but is not limited to, ensuring the:
• Effective and timely management of Income Reserves (AR, COD, and Duty and VAT), Credit Reserves
• Files are closed will all complete and accurate documentation (customs compliance, operational and accounting) – this should include the Team Leader undertaking regular file audits to understand whether further support and training is required
• Ensuring team members maximise Gross Profit targets, whilst delivering customer service excellence, through application of sound Product/Commercial Awareness for all shipments at each stage of their journey – quotation, booking, processing, delivery and closing of the file
• To ensure they and their team work closely with the Operational Controller to ensure that financial reports for the branch are reflective of activity, and where issues are identified, appropriate corrective action is taken.
• Regularly reviews with their team, performance achievements against Gross Profit targets and KPI’s, ensuring issues are identified quickly, and appropriate activities/interventions put in place to address issues. Where team member performance issues are identified, provide appropriate coaching and training/development to ensure performance gap is addressed.
• Works closely with their operational team to build a solid team spirit and drive the delivery of outstanding operational and customer service excellence, ensuring best practice procedures are consistently followed, issues highlighted, and corrective action taken where necessary.
• Planning, monitoring and management of operational workforce requirements to meet short and medium term team delivery requirements, including staff development, absence management, staff retention and turnover, ensuring adequate cover during staff absences and periods of increased workloads.
• Motivating and inspiring their teams to build a solid team spirit that drives operational and customer excellence, and delivers sustainable growth and profitability. Effectively provides team members with clarity of expectations of their role, what needs to be achieved, and how this links to the overall growth and profitability.
• Ensuring effective communication flows within their teams, ensuring all staff are well informed and feel that their views and inputs are listened to. This should include participating in/undertaking effective regular Operational Team Meetings, ensuring that department KPI’s; performance levels; absence levels; changes in procedure, and other key information and messages are communicated and understood.
• Planning, co-ordinating and supervising work activities of the team, ensuring resources are utilised appropriately; the team are prioritising/reprioritising activities to respond to changing business and customer needs; and activities are carried out to deadlines and within agreed working practices and procedures.
• Provides timely and accurate information/updates to the team on areas that affect their work; sets work objectives; and provides challenge, support and guidance, where necessary.
• Recruiting, selecting and inducting new team members for roles within their team, using agreed methods and based on objective assessments against agreed role criteria, to ensure that the right people are selected into the right positions for their abilities and skills and are appropriately supported during the probationary period.
• Effectively manages performance of the team and team members, providing support, guidance and development to their teams/team members to ensure they are able to deliver the requirements of their job role, and where appropriate, for future progression. This includes, regular effective performance reviews, 1:1’s and performance improvement plans, where necessary; providing regular and timely positive and negative feedback on performance.
• Manages the effective resolution of employee relations issues within the team (eg, dealing with conflict issues before they escalate; performance; absence management, including return to work meetings, occupational health reviews; investigations, disciplinary and grievance).

The Requirements:

• Previous experience in multi-modal freight forwarding is essential. Exposure to airfreight is a distinct advantage
• Minimum 3 to 4 years’ experience managing a team on an operational basis
• Minimum 3 to 4 years’ experience people management experience
• Able to work on your own initiative with the support of your Line Manager
• Comfortable working to tight deadlines

In Return:

• €40-50k per annum DOE
• Remote working
• Opportunity to work for a global company
• Company benefits

Job Types: Full-time, Permanent

Salary: €40,000.00-€50,000.00 per year

Benefits:

• On-site parking

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Do you have airfreight and freight forwarding experience?
• Do you have excellent logistics knowledge?

Experience:

• managing a logistics team: 3 years (preferred)
• people management: 3 years (preferred)

Work remotely:

• Yes