Empire Recruitment Ltd Hiring for Customer Service Lead – Cavan Job at Cavan , Ireland Full Time

We are recruiting for a Customer Service Lead for our client in the Cavan area.

The Role & Purpose

Responsibilities:

• Lead the contracts management team whilst assisting in handling the day to day entries and order processing.
• Mapping processes and documenting uniform systems of the customer service.
• Creating process efficiencies.
• Creating and managing customer communication system involving CSR – Planning – Production – Customers.
• Understanding and communicating framework/project deliverables and ensuring that they adhere to quality standards
• Oversees different frameworks or projects of the business, monitors their progress and completion, and ensures that they meet the expectations of the customer whilst maximising the benefits for our company.
• The customer facilitator along with the CSR Team members will need to perform the hands-on tasks involved in a framework and a project and he or she must possess some degree of knowledge with regards to the various aspects of a framework or project.
• Raising priorities issues and call backs for the customer service team.
• Project manage more complex units through the factory.
• Coordinating with cross-discipline departments to make sure that all parties are on track with framework/project requirements, deadlines, and schedules
• Assisting in department workload of Order entry, ascertaining dates from planning, adding sales order in SAP with dates and confirming to the customer.
• Creating status reports and orderly workflow on projects
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and cost.
• Cerate lessons learned Reporting on Customer KPI’s to improve customer experience
• Coordinating the development of their department and team members, training materials, procedures. and nurture an environment where the team can excel through encouragement and empowerment
• Keep accurate records of customer actions and discussions

Requirements:

– Preferred degree in Business, Commercial or Manufacturing field.

– Experience in customer and people management

– Preferable experience in manufacturing or project managed environment

– Organised and focused

– Self starter

– Solutions mindset

– Ability to handle complex information

– Excellent communicator both verbally and in writing at many level

– High proficiency in Microsoft tools

– Knowledge of SAP or similar MRP software an advantage.

Working hours – 8 am to 5 pm Monday to Friday

Job Types: Full-time, Permanent

Salary: €43,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cavan, County Cavan: reliably commute or plan to relocate before starting work (required)

Reference ID: EMP-CSL6522