Since our inception in 2014, we’ve had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 – and we have no plans to slow down.
There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!
What Might Your Days Look Like
We’re a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.
We’re seeking a Team Lead based in New Zealand for our Customer Care NZ Team. This role will be driving and managing performance to the expectations of the Support Squad across the scope of BAU delivery. You will be supporting the Head of Customer Care and Customer Support Managers in executing and embedding initiatives.
As our Customer Care Team Lead you will be responsible for:
What Will You Bring
Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.
Life at Employment Hero
Remote-first principles
At Employment Hero, we’re not just working remotely; we’re integrating flexibility and global reach into the heart of our daily operations.
We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.
Work your way
Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.
We’ve got your back
Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 30+ heroes in New Zealand and 900+ heroes globally, team support and collaboration is at your fingertips.
But don’t just take it from us, here’s a quote from one of our Heroes:
“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid – we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”
Plus you’ll get to enjoy a number of great perks, including:
We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.
Are we a match?
Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.
Not exactly the right fit for you?
Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.
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