Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 90,000 businesses and 850,000+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.
We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
The Role
Our CX Onboarding teams are responsible for helping our customers onboard, adopt and roll out the Employment Hero platform with customers. Our Onboarding Support Specialists are responsible for managing customer contact throughout their onboarding journey by ensuring excellent customer experience, resolving issues, answering questions, and providing instructions to guide and assist them to fully utilise the platform.
Day-to-day you’ll be supporting our customers on all things Employment Hero onboarding. Your number one focus is to ensure that Employment Hero customers have the knowledge and support they need to proficiently operate and administer our software, including ensuring they have excellent learning experiences; and as a result, they’re highly satisfied with Employment Hero products.
This is an exciting time to join the team and be part of transformative change in the way we help customers implement our platform. You will work closely and broadly across our Implementations team alongside our HR and Payroll Consultants and the broader CX teams.
Responsibilities
Requirements
Benefits
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