NOTE: We can’t hire this role out of the following states/locations: HAWAII or ALASKA OCONUS Friendly
Pay: Upon hire rate is $14.00
HOURS: Must be able to work a shift BETWEEN the hours of 7:00am-6:00pm EST with one weekend shift included! This position is a full time- 40 hour work week.
Position is temporary
We are looking for:
Patient people who are enthusiastic, friendly, and articulate
Active listeners who pay attention to every detail
People who are flexible and eager to learn new things
People who love to search the web to find the best and most relevant information
People who can multitask while remaining calm and focused under pressure
Respectful people who excel at working through complicated tasks or difficulties
Requirements:
All agents must meet or exceed the following personal, physical, and educational requirements before applying.
Minimum of 1 years customer service experience, 5 years preferred
A high school graduate, some college preferred
Must be 18 years or older and authorized to work in the United States
Have a private workspace with no background noise that is free from family, friends, pets, etc.
Use a headphones with a noise-cancelling microphone
Able to sit for long periods of time
Able to read, understand, and describe locations using a map
Able to use a mouse and keyboard to navigate a computer
Able to hear and speak on a telephone
Able to see, process, and describe visual information
Computer Requirements:
Minimum of a 2 CORE CPU as well as these following minimum performance indicators according to this free evaluator: https://www.cpubenchmark.net/cpu_list.php (PC)
Free of malware, spyware, or viruses of any kind according to this free malware service: malwarebytes.com
Internet Requirements:
A minimum internet speed that is reliably 25 MBPS according to this free speed test: www.fast.com
A private, secure connection protected by a password
What You’ll Do:
Build a relationship with the customer throughout the call
Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
Identify areas of improvement and convey trends in customer calls to leadership
Navigate multiple software applications and technologies simultaneously
Use conflict management skills and maintain professional composure
What You’ll Need
Strong problem-solving skills and the ability to think analytically
Excellent communication and relationship building skills
Passion for helping others
A successful track record working in a high-volume fast paced environment
Pay: $14.00 per hour
COVID-19 considerations:
This is a fully remote position. All training and job related work are done remotely from the comfort of your private home office.
NOTE: We can’t hire this role out of the following states/locations: HAWAII or ALASKA
OCONUS Friendly
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