Emydex Technology Hiring for Applications Support Technician Job at Dublin , Ireland Full Time

Emydex Technology is currently looking for a stand out Application Support Technician who embodies all our values of:

#Empowerment #YesMinded #Dependablity #Excellence # Integrity #Teamwork

Job Overview:

To provide resolution of web help-desk customer service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.

The Candidate:

The Application Support Technician should have all the following skills and experience:

• Working Knowledge of .Net development in C# & SQL – this is essential, as a technical test will be given at interview stage
• Previous Helpdesk Support Experience
• Fluent English both verbal & written
• Excellent Communication, Literacy and Interpersonal Skills
• Knowledge of Food Processing Industries would be advantageous but not necessary

Responsibilities:

• Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities
• Identify, evaluate and prioritise customer’s problems whilst formulating plans of resolution
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
• Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
• Assist is evaluating new services, processes and technologies introduced at the helpdesk
• Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary
• Work with staff to promote, develop, and maintain strong customer service values
• Additional projects as required such as preparing system and user documentation testing

Emydex Working Environment:

Emydex value our employees and strive to create an engaging and enjoyable working environment that promotes personal growth while working with a leading edge tool-set.

• Spacious and modern office environment
• Full canteen facilities with free tea, coffee, bread, and fresh fruit for staff use.
• Encouragement, guidance and support for those that want to self-improve and up-skill.
• Free car parking
• Time in lieu for overtime worked
• Flexible working hours (possible)
• Extra days’ holiday per year of service
• Finish Early Fridays
• No meetings Wednesdays
• Refer a friend scheme
• Pension scheme eligible after probation

We provide the latest versions of all our tools including:

• Visual Studio
• ReSharper
• Redgate SQL Tools
• DevExpress
• Postman
• Azure DevOps

Conditions:

• Position is based in West Dublin (Blanchardstown Corporate Park) but with employees having the ability to work from home 50% of the time.
• Salary – negotiable depending on experience
• Bonus – based on achievement of objectives

About Us:

We are an Irish Software Development company providing Software Solutions to over 100 leading Food & Meat Processing companies in Ireland, the UK, France, Namibia, Botswana, South Africa, North America, Australia, and New Zealand.

To look a little further into our company profile and to see what we are all about, check out our:

· Latest news and what we have been up too: https://www.emydex.com/news/

· Facebook page here with some staff event photographs: Emydex Technology | Facebook

· LinkedIn Profile which helps show you what Emydex is all about: * https://www.linkedin.com/company/emydex-technology/about/?viewAsMember=true*

Work remotely

• Yes

Job Type: Full-time

Salary: €1.00-€2.00 per year

Additional pay:

• Bonus pay

Benefits:

• Additional leave
• Company events
• Company pension
• Flexitime
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Have you worked in a customer facing role before?
• What is your salary expectation for this role per year?

Experience:

• Microsoft SQL Server: 2 years (preferred)
• .NET: 2 years (preferred)