Encora Inc. Looking for IT Jedi at Área metropolitana de Ciudad de México Full Time

Encora is a global digital engineering organization headquartered in Arizona, US, with offices in US, Costa Rica, Mexico, India, Singapore, Malaysia, Philippines, Peru, Colombia, Bolivia with 9900+ dedicated team and growing.

Role and Responsibilities

• Technical support to end-users (remote and local) from different operating systems, especially MacOS and Office 365 applications package.
• Service requests response, incident reports through Service Desk system.
• Configuration and administration of different devices such as laptops, printers, mobile devices, APs, Servers, etc.
• Inventory administration.
• Maintain the honor and conduct code in the IT Team.

Your key responsibilities include the following:

• Technical support to remote and local users.
• Support to end-users for MacOS and Windows operating system.
• Follow up on incident reports and help desk.
• Support users with Microsoft tools (Office365 Package).
• Configuration and management of MacOS and Windows computers.
• Network configuration and maintenance (LAN and Wireless).
• Server administration (Windows and Linux).
• Printer configuration and maintenance.
• IT inventory management.
• Configuration and maintenance of access controls, alarm and security cameras.
• Configuration and maintenance of VPN, Network Policies, Troubleshooting and structured cabling.

Position Requirements:

• Excellent oral, written and presentation skills in English.
• Area of Study: Systems Engineer or similar.
• At least 2-3 years’ experience in technical support.
• Excellent interpersonal and teamwork capabilities to build relationships and confidence among users and clients.
• Good understanding of MacOS, Office365, networking and servers.
• Leadership skills.
• Working Experience of multidisciplinary processes and functions of business organizations.
• Project planning skills.
• Teamwork and Client relationships.
• Knowledge desired in Security and Microsoft Administration (Azure AD, Office365).
• Knowledge desired in ITIL and SOC2