The number one goal of everyone in our team is to make our Clients exceptionally happy. The Help Desk Manager plays an important role in making sure that happens.
The Help Desk Manager manages support requests for the Service Delivery Team. They help ensure tickets are responded to in a timely manner and manage the help desk team which includes the field technicians.
RESPONSIBILITIES & TASKSCustomer service
USE of our TICKETING SYSTEM
communication, Reporting & risk
team work
skills and attributesdesired
nice to have
Perks
Salary: $75k
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