EOS Hiring for Dell Computer Engineer Job at Dublin , Ireland Full Time

WHO WE ARE:

EOS IT Solutions is a leading logistics, IT and global video collaboration company. We support a large number of tech companies providing innovative solutions – globally. We have an immediate opening for a highly motivated, collaborative and committed individual to fill our Network Engineer Tier III position within our Global Network team

POSITION OVERVIEW:

The successful candidate will be enthusiastic and passionate about IT and Networking. Working as part of an expanding company, members of the Team will have opportunities to work on their own initiative as well as part of a team and can expect to be developed to their maximum of their potential.

The role specifically involves working as a Dell Engineer within an IT Team, supporting a large-scale enterprise network infrastructure for multiple customers.

Hours: typical range will be Mon-Fri 9:00am to 5:00pm.

The successful candidate will help develop and understand requirements from internal customers and create technical solutions to improve productivity and services. The candidate must have a strong technical background, be innovative and agile, collaborate well in a team environment, and have very strong written and verbal communication skills – a visionary who challenges the status quo and believes that technologies can level-up productivity.

WHAT YOU’LL DO:

Resolve issues while working closely with multi-functional teams

Provide feedback to Engineering for improving product quality and reliability

Determine priority levels while negotiating and setting expectations with customers

Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect

Drive excellence through quality closures and proper escalation of issues

WHAT YOU’LL NEED TO SUCCEED

2 to 5 years of experience in a previous technical support role

Strong experience in a previous technical support role

First-rate interpersonal skills, phone etiquette and work ethic

Ability to work under pressure with calmness and composure

Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Bachelor’s degree