Epi Source Hiring for Manager, Client Services at Remote Full Time

Are you looking for an opportunity to maximize your potential? At Episource, our mission is to provide transparency, efficiency, and elegance to a complex and constantly changing healthcare industry. In short, our aim is to Simplify Healthcare.

The Manager, Client Services

Seeking smart, talented individual looking for a growth opportunity and wanting to be part of a successful team. The Manager, Client Services will lead the account management function for all provider clients while ensuring successful project delivery and managing key provider accounts.

The candidate will direct client management strategy and execution, cultivate executive-level relationships with client decision-makers, act as an escalation point for internal and external issues/challenges, and work with senior company executives to advance cross-sell opportunities and initiatives. This is a full-time exempt, salaried position reporting to the Senior Director of Client Services.

ESSENTIAL LEADERSHIP RESPONSIBILITIES:

Coach, motivate and develop a team of Account Managers to achieve success as defined by the client

Implement client-driven service philosophy

Assist with client problem escalation and solution

Hold team accountable to meet client and company expectations

Lead client strategy sessions and develop action plans to meet business goals

Supervise, develop and train team and Account Managers

Strong analytical skills and strategic thinking acumen

Coordinate project delivery with both onshore and offshore resources

Able to multi-task and thrive in a fast-paced, customer-driven, unpredictable – but always fun and engaging – business environment

ESSENTIAL ACCOUNT MANAGEMENT DUTIES AND RESPONSIBILITIES:

Exceed project goals and expectations established by the client

Succinctly communicate project status and business metrics with clients, offshore and onshore partners

Manage a high volume of client communication and resolve all outstanding client issues

Schedule and host meetings with clients through web meetings as well as travel to client’s location

Work collaboratively with internal departments and external vendors to provide clients with a superior experience with our services

Excellent problem solving, strategic planning, multi-tasking, and coordination skills

EDUCATION:

A four-year college degree and a minimum of 8-10 years of experience

EXPERIENCE/REQUIRED SKILLS:

Ideally, 3 years leading a client services team or account managers or implementation team or enterprise vendor management

Strong leadership and problem-solving skills, analytical in nature, hands-on

Experienced working with large enterprise clients

Excellent customer service, sales, problem-solving skills, and attention to detail

Excellent time management skills, highly organized, self-motivated, and able to work under strict timelines with minimal day-to-day supervision

Episource, with over 4000 employees worldwide, is a leading provider of risk adjustment services and solutions for health plans. Our services help Medicare Advantage, Commercial/Exchange, and Medicaid managed care plans improve and support accurate reimbursement in a post-Affordable Care Act market. Our services include retrospective chart reviews, medical record retrieval, HEDIS/ACO quality reporting, and data analytics, allowing payers and providers to dramatically reduce costs and improve the quality of care.

We invite you to learn why we are different and how we impact healthcare through data each day so that we all can live better lives; visit us at https://episource.comons.

Job Type: Full-time

Pay: $35,961.00 – $92,683.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote