Equifax Hiring for Customer Service Representative Virtual Hiring Event at Westerville, OH Full Time

Equifax is looking for skilled Customer Service Representatives to join our team in Ohio. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client’s employees. These roles are 100% onsite.

What you’ll do

• Work with each contact to establish rapport with and gain the confidence of the caller.
• Deliver excellent customer service and strive to exceed customer expectations.
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
• Document details of client interaction into the system while on the phone.
• Follow security processes and procedures at all times when handling calls due to the visibility of personal data

What you’ll need

• High School diploma or GED.
• 6 months’ minimum experience in a job capturing details while engaging with customers or callers.

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

• Resume

Preferred dress code

Casual (come as you are, but please be presentable)

About Equifax

Equifax Workforce Solutions (EWS), HQ: St. Louis, MO, is Equifax’s largest and most profitable business at $2B in revenue. Workforce Solutions leverages extensive workforce data combined with powerful analytics resources to help deliver robust HR tools. EWS partners with thousands of businesses across the U.S. and government entities to provide human resource, employment, tax, management, and payroll-related services.

Why Equifax is a Great Place to Work

• We offer comprehensive compensation and healthcare packages
• 401k matching
• Organizational growth potential through our online learning platform with guided career tracks
• Bonus opportunity
• Paid Time Off (PTO)
• Business casual environment – jeans are welcome
• Modern building with great amenities (unlimited free coffee & tea, fitness center, outdoor patios, and a large lunch room)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.