Equinox IT Solutions LLC Hiring for Call Center – Inbound Customer Care at Remote Full Time

Title: Call Center – Inbound Customer Care

Location : REMOTE

Training period is mandatory (contractor must be there everyday for training) and is on-site in Lakewood, CO

Contract 6+ months

Representative will serve in many roles within Driver Service as part of Driver Control section in the Division of Motor Vehicles. Position must study each customer’s motor vehicle information, recognizing there are an unlimited number of situations to consider, and fit together to provide the customer practical solutions to specific technical reinstatement and licensing problems. Need to exercise judgment in selecting the most appropriate guideline from many alternatives to best fit the customer’s need for reinstatement. Interpret and evaluates all available information in order to resolve problems. Answer question and provide the customer the proper services needed for each individual situation. Provide customer’s reinstatement information tailor made to their specific situation, recognizing each customer’s record and/or needs is unique and different from every other record. Full time Teleworker, needs own Internet service.

% 35 General Duties

Duty – This position serves a Driver Services call center agent and serves the public by providing information about customer’s records. Applying Job Knowledge to Customer Interactions: Translates and clarifies Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers. Determines the effect of statutory law on a driving record and uses experience and reasoning to determine the best approach for the extensive number and possible courses of action in response to division notices, restraints, or general licensing issues. Resolving Customer Disputes and Concerns: Employs appropriate conversational techniques to diffuse irate customers. Directs the discussion towards the significant aspects of the problem and then helps the customer to resolve any issues within the boundaries of established statutes and guidelines. Educates and instructs customers on legislative objectives and rationale on departmental restraints.

Competency

Required

Attention to Detail

Proficient (4-6 Years)

Yes

Dedication

Novice (1-3 Years)

Yes

Google Suite

Novice (1-3 Years)

Yes

Professionalism

Novice (1-3 Years)

Yes

Job Type: Contract

Salary: $15.00 – $20.00 per hour

Schedule:

• 8 hour shift

Work Location: Remote