Reports To: Manager, Group Customer Contact Center
Department: Group Contact Center
Term: Permanent Full Time
Shift: Monday to Friday, 8 am to 4 pm Pacific Standard Time / 11:00 AM to 7:00 PM Eastern Standard Time
Work Arrangements: 100% remote working is available for candidates across Canada.
The Opportunity: Equitable Life, our Customer Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!
Here at Equitable Life, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.
What you will be doing:
The Customer Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.
You will also have the opportunity to use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.
What you will bring:
What’s in it for you:
As part of the recruitment/offer process you will be required to:
To learn more about Equitable Life, we encourage you to explore our organization.
At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at [email protected] if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
Part-Time Crew Member We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Job description Capital Junk is seeking passionate people to work at our west end office....
Apply For This JobArvin Sango Canada Inc. is a Tier 1 automotive parts manufacturer of exhaust systems and structural vehicle components. We have...
Apply For This JobJob Description: We are Canada Life Being a part of Canada Life means you have a voice. This is a...
Apply For This JobPosition Summary… A Meat Stocker properly maintains, zones, and stocks his/her assigned area, assists customers and maintains modular and feature...
Apply For This JobDescription Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living,...
Apply For This Job