Equitable Life of Canada Looking for Savings & Retirement Administrator at Waterloo, ON Full Time

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

Reports To: Supervisor, S&R Operations

Department: Savings and Retirement

Term: Permanent Full-Time

Work Arrangements: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately June 2023), coming into the office 25% on designated days.

The Opportunity: We are looking for a positive, high energy and team oriented individual to join our team. The Savings and Retirement Administrator is a great career builder, proficiency in the role can lead to Senior Savings & Retirement Administrator or other roles within our Equitable Life of Canada.

The Savings and Retirement Administrator is responsible for the administration of new business and in-force transactions for Non-Registered, Registered Retirement Savings Plans, and Tax Free Savings Accounts, acting as Gatekeeper (indexing), and handling emails and inbound calls to our call centre.

What you’ll do:

• Administer and follow processes for all products which include segregated funds, GIAs, and legacy products with different procedures for two of our main systems as it pertains to Non-Registered, Registered Retirement Savings Plans and Tax Free Savings Accounts
• Issuing of new policies, rollovers, switches, additional deposits, beneficiary changes, title changes, surrenders and any other changes or transactions on new or existing client policies
• Assess, process, and complete all administrative service requests from internal and external clients as it pertains to Savings & Retirement products
• Provide excellent client relationship and servicing of our advisors, MGAs, policyholders and/or wholesaler team through all channels (inbound and outbound email, phone, mail, fax, and following up on pending requests)
• Provide excellent customer service to internal and external clients through written and verbal contact using plain language and in a spirit of partnership
• Reconcile simple accounts by verifying ledger entries; investigate discrepancies, and ability to make basic corrections
• Accurately handle requests within same day or otherwise specified service standard times
• Adherence to and participation in Gatekeeper rotation accountabilities – including but not limited to handling the Gatekeeper queue, indexing / printing items into OnBase, preparing journal entries, investigating and identifying incoming work received, handling mail
• Participate in project work ranging from annual administrative projects (ex. Verification of Annuity, Tax Free Savings Account discrepancy review, FATCA / CRS review, etc.) to key projects to support Savings & Retirement department goals & objectives
• Continued analysis of current procedures and identify / recommend procedural improvements, providing feedback and updates to procedures to ensure up to date information for processes
• Actively contribute as a team member
• Participate in ongoing training and cross training functions to become proficient in all aspects of the role
• Provide training to other S&R Administrator staff and Operations team members as required
• Adhere to daily entering of overtime and out of productivity measures
• Work with flexibility and adherence to schedule for answering/placing inbound/outbound calls to S&R Contact Centre phone line (during peak times phone scheduling may be up to 100%, and as low as 10% during non-peak times)

What you’ll need:

• Passion and excellent in customer servicing skills
• Commitment to detail and accuracy
• Ability to prioritize and organize effectively to meet deadlines
• Excellent verbal / written communication and interpersonal skills
• Strong analytical and problem-solving skills
• Prior experience or knowledge in Savings & Retirement industry:
• Market Disruption, Market timing, Frequent Trading and late Trading policy and procedures as it extends to same day processing
• Industry products, regulatory requirements and/or taxation
• Compliance requirements for thorough transaction handling on all Non-Registered products for, anti-money laundering legislation, FATCA / CRS, Politically exposed persons, etc.
• Excellent PC skills, intermediate Excel skills
• University degree, College Diploma in Business or equivalent work experience
• Must be comfortable to work overtime during peak times

What’s in it for you:

• Hybrid work arrangements available for most roles
• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, generous vacation allowance, and company-paid benefits program
• An additional paid volunteer day each year so you can spend time giving back to the community
• Immediate enrollment in the company’s pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• A company subsidized cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• EQ culture days focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to provide two professional references (minimum one supervisor and above).

To learn more about Equitable Life, we encourage you to explore our organization.

At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at [email protected] if you would like to receive our job postings in an alternative format or require an accommodation with the application process.