Essendant Co. Hiring for Customer Service Advocate – Remote at Suwanee, GA Full Time

Customer Service Advocate – $17/hr

Scheduled hours: 9:30A-6:00P CST

REMOTE OPPORTUNITY!

Do you enjoy helping others? Do you have a passion for Customer Service? If so, this remote opportunity is for YOU. With Essendant, you can have a work/life balance and the satisfaction of helping customers.

Successful candidates will have the ability to provide excellent customer service and support to our Essendant Customers. In addition, there will be the opportunity to work to ensure a successful continued business relationship with our Customers.

Key Responsibilities

• Provides customer service regarding shipment/delivery, returns, credit, order status, corrections, and other customer concerns.
• Proactively raise issues with customer, such as:
• Process holds, track & backorders
• Manual touches (e.g., updating portals with tracking)
• Managing inbound and outbound phone calls and email
• Works with internal software and database to update customer order status.
• Track requests against service level limitations and manage communications protocol around unavailable services
• Follow up on and track customer satisfaction
• Route customer master, specialized reporting, custom account modification requests, and specialized items to Sales Ops or Competency Center as appropriate
• Performs other duties as assigned.

Education and Experience

• High School diploma or GED required.
• Prior 6 months to 1 year of customer service or internal care related experience preferred
• Remote experience is a plus

Benefits:

• Health benefits (Medical, Dental, Vision)
• Profit sharing and 401k with matching
• Holiday and overtime pay
• Paid Vacation and Sick Time
• Maternity and Parental leave benefits
• Employee discount
• Tuition Reimbursement

ESSENDANT Inc. is a leading national distributor that fuels its customers growth with a vast product assortment, world-class fulfillment network and a full suite of advanced sales and marketing tools. We strive for more than just success – we believe in building partnerships with our customers and our employees. Our business wouldn’t be thriving without our hardworking team members. We value all they bring to our company and offer a work environment that fosters training, mentoring and personal growth. We are one team with endless possibilities. We are Essendant.

ABOUT ESSENDANT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)