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United States
Essentia Health Hiring for Call Center Representative ( Patient Financial Svcs ) REMOTE at Duluth, MN Full Time
Job Description:
This position is responsible for resolving a high volume of accounts for services provided by Essentia Health in a virtual call center environment. Acts as the primary contact or liaison for patients to discuss outstanding self-pay balances, billing and insurance questions, and is expected to provide timely resolution for all types of inquiries. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to help resolve patient financial responsibility. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This could include conducting follow-up on delinquent accounts, collection of self-pay balances, payment negotiation, and assisting patients with programs to help with their medical bills. Position may also handle incoming patient mail with potential for producing written correspondence in response to these inquires. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment. This position requires knowledge in handling cash payments, self-pay collections and exceptional customer service skills. Utilizing a variety of office equipment including computer and software applications, printer, FAX, copier, multi-line telephone, and billing systems are required. This position also requires excellent written and verbal communication skills and the ability to multi-task. Work Experience: Minimum of 2 years of experience in Call Center, Collections, Billing and/or Health Care. Some trade course classes in accounting, business, and/or communications would be very beneficial in this position.
This position is responsible for resolving a high volume of accounts for services provided by Essentia Health in a virtual call center environment. Acts as the primary contact or liaison for patients to discuss outstanding self-pay balances, billing and insurance questions, and is expected to provide timely resolution for all types of inquiries. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to help resolve patient financial responsibility. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This could include conducting follow-up on delinquent accounts, collection of self-pay balances, payment negotiation, and assisting patients with programs to help with their medical bills. Position may also handle incoming patient mail with potential for producing written correspondence in response to these inquires. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment. This position requires knowledge in handling cash payments, self-pay collections and exceptional customer service skills. Utilizing a variety of office equipment including computer and software applications, printer, FAX, copier, multi-line telephone, and billing systems are required. This position also requires excellent written and verbal communication skills and the ability to multi-task. Work Experience: Minimum of 2 years of experience in Call Center, Collections, Billing and/or Health Care. Some trade course classes in accounting, business, and/or communications would be very beneficial in this position.
Education Qualifications:
None
Licensure/Certification Qualifications:
No certification/licensure required.
FTE
1
Shift Rotation
Day Rotation (United States of America)
Shift Start Time
9:30am
Shift End Time
6:00pm
Weekends
None
Union
DC USWA Main & Neighborhoods (DCUMN)
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
