Essentia Health Hiring for Patient Care Coordinator – REMOTE at Fargo, ND Full Time

Live in a community that’s been recognized nationally as one of the best places to live, best places to raise a family, and happiest cities for women.

Fargo is the largest city in North Dakota, and you’ll find all the amenities of major metropolitan area here. Enjoy our destination shopping, arts opportunities, cultural celebrations, sports events, local food scene, and family attractions. Take advantage of year-round outdoor and recreation opportunities, including parks, trails, golf, cross-country skiing, snowshoeing, and more.

At the Essentia Health – Fargo in Fargo, ND, we want to ensure your needs are met. Our benefits are exceptional and Include:

• Tuition Reimbursement/Assistance Program
• Paid Personal Leave
• 401k (with Essentia Health annual match)
• Life and Disability Insurance options
• Adoption Assistance

***

What you will do in this role:
Serves as initial point of contact to patients seeking medical assistance for Essentia Health clinics and departments. This is a complex, high call volume, patient contact clinical service position, which provides a wide-range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients including ancillary and procedure scheduling, with an emphasis on excellent customer service. The Patient Care Coordinator is responsible for handling incoming calls and on line requests from patients while recording, evaluating and managing patient needs; communicating with the nursing staff when necessary. Exhibits and promotes a full understanding of customer service philosophy; stressing the importance of making a positive impact upon customers. Must keep current with clinical, provider, and scheduling information pertaining to the departments served. Responsible for accurately scheduling a wide range of patient appointments types, including procedures, for numerous Essentia departments and clinics.

Responsible for full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility. Responsible for proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient. Responsible for support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each individual campaign. Responsible to support a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling.

This position requires:
Graduate of LPN, Medical Secretary, Health Unit Coordinator, Medical Assistant, Paramedic, EMT or similar program.

IF NO EDUCATION:
1-2 years of experience in a medical (preferred) office setting. Clinical scheduling and call center experience preferred.

Ability to work remotely required.

Candidates for remote work will need to have an Internet connection that meets the following minimum standards:

Download Speed 10 Mbps

Upload Speed 3 Mbps

Ping – Latency Best Acceptable Not Acceptable > 90 Milliseconds

Candidates are encourage to test their Internet performance by running a test at fast.com or speed.cloudflare.com

****

Essentia Health is an integrated health system serving patients in Minnesota, Wisconsin and North Dakota.

Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of 13,500 employees, including more than 2,100 physicians and advanced practitioners, who serve our patients and communities through the mission of being called to make a healthy difference in people’s lives.

Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 70 clinics, six long-term care facilities, three assisted living facilities, three independent living facilities, five ambulance services and one research institute.

Essentia Health is accredited as a level 3 Accountable Care Organization, the highest level of certification possible, by the National Committee for Quality Assurance.

***

Be a part of an organization that invests in you. We are actively reviewing applications for our Patient Care Coordinator opening. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FTE

1

Shift Rotation

Day Rotation (United States of America)

Shift Start Time

Varies

Shift End Time

Varies

Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.