eTeam Hiring For Program Coordinator (HR Operations/Recruitment) at Singapore Full Time

 Program Coordinator (HR Operations/Recruitment)
SUMMARY:
 
As the Program Coordinator you will engage in providing support to managers preparing to start a vendor engagement, providing an intake call to review the scope of work, identify possible risks/concerns, and guiding the manager through the next steps of the process.  
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Achieve excellent customer satisfaction and exceed client expectations
• Build strong relationships with all stakeholders (client, suppliers, MSP team)
• Support onboarding activities including mailers, compliance and orientations

 
Vendor / Contractor Operations:

• Act as Service Support Centre ambassador and subject matter expert
• Oversee management of case management system for allocation of tasks and escalation cases
• Process workforce management tasks at volume and within SLA
• Oversee delivery of worker onboarding activities such as orientations and compliance
• Oversee delivery of recruitment activities such as resume screening and interview scheduling
• Act as escalation POC for team activities, and follow through to resolution
• Build relationships with stakeholders and suppliers to drive efficiencies in tactical operations
• Ensure highest levels of customer service are provided and maintained

 
Optimization & Collaboration:

• Strategically align with global team to ensure transparency and consistency of cross-regional delivery
• Drive operational evolution through global collaboration for design of efficiency initiatives/gains
• Proactively analyze data to uncover opportunities for process optimization
• Proactively conduct quality audits to identify gaps/misses and areas for ongoing review/development
• Identify improvement ideas via the strategic use of VMS and client technologies
• Participate in stakeholder discussions presenting metrics and work examples. Additionally, be prepared to explain processes, discuss achievements, address change impacts and identify value adds

 
Reporting & Analysis:

• Work to provide accurate, timely and complete performance analyses
• Conduct root cause analysis and build solid recommendations/outcomes
• Conduct regular quality audits and checks, and report on findings
• Contribute to monthly and quarterly business reviews via metrics and compliance reporting
• Review team output for trending and peaks/troughs

 
 
EDUCATION/EXPERIENCE & OTHER POSITION REQUIREMENTS:

• Bachelor’s Degree holder or relevant work experience
• At least 2 years of work experience in data management
• Exposure to HR, recruiting, training and/or service environment/s ideal
• Track record of increased responsibility and trajectory, ideally in a mid-level management position
• Effective people management skills, motivated by collaboration and teamwork
• Quality customer service, always focusing on the solution
• Impeccable communication (written/verbal) skills in English (mandatory) + Japanese (ideal)
• Ability to work flexibly and independently, and can think on your feet
• Analytical ability to review data/reports and identify trends
• Self aware, good judgement, strength of character
• Strong Excel; MAC/Google Docs; VMS/ATS experience

Willing to work at any shift schedule, including the US shift