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New Zealand
EverCommerce Hiring for Timely – Customer Support Specialist (Remote NZ) Job at Dunedin Full Time
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Timely has come a long way since our inception in 2011. We’ve grown an online community of over 50,000 beauty professionals across 100 countries that use our cloud-based business management software to book over 35 million appointments a year.
In 2021, we were thrilled to join forces with EverCommerce, a US-based leading service commerce platform who offer a suite of integrated SaaS solutions to over 500,000 customers globally.
Now, we’re ready to level up and take our success to the next level
Our Mission? Build the leading platform for beauty professionals.
We’re more than a software company, we’re creating a community to power the world’s most loved client experience, and we’re looking for the right people to jump on the rocket ship with us and lift off.
This is where you come in!
As a Customer Support Specialist you will work as part of a dedicated and focused global support team. You’ll deliver a fast, professional, high-quality and authentically human support experience to our customers. We will be there on the sidelines working together to cheer on our customers as they seek to master the Timely platform to make their businesses successful.
You will communicate by phone, email, chat and social media, and enjoy the challenge of delivering solutions over these channels. Putting your detective hat on to investigate a problem and find a solution comes naturally to you. Youʼll help identify opportunities to demonstrate additional value of the Timely platform to our customers and don’t settle for the status quo; you focus on continuous growth and look for ways to improve how we can deliver support at Timely.
You understand what it means to go the extra mile and empower our customers to use technology everyday to run their businesses. As a team, we understand that we succeed by working together, using our initiative and learning from each other.
Weʼd love to hear from you if…
- You’re passionate about helping people everyday and have a solid background in customer support.
- You’re a naturally gifted communicator with outstanding writing skills and confidence in resolving issues over the phone.
- You’re able to translate tech language into plain English through email, phone, chat and social media.
- You handle stressful situations with clarity, compassion and great judgement.
- You have support experience at another SaaS company – and if you have experience in the beauty and wellness industry then even better!
- Your natural working mode is proactive, quick, precise and empathic. You love investigating problems and delivering solutions and value to customers.
- You’re someone who thrives without micromanagement, embraces a healthy work/life balance and is comfortable with a mix of both flexible and rostered work hours.
- You have experience with contemporary support software such as Zendesk and productivity apps such as Slack.
Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don’t meet every single bullet point above, please still get in touch. We’d love to have a chat and see if you could be a great fit.
Why join us?
We lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique.
We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, Dunedin or Melbourne and provide a high-spec home office set up.
We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.
The nitty gritty
- This role is full time, permanent and can be based anywhere in New Zealand, VIC or NSW.
- You must be legally entitled to work in New Zealand or Australia
- The interviews for this role will total around 2.5 hours including a home task.
- Applications close when we find the right person!
Ready to apply?
People join us because they want to belong to a company that walks the walk and actually puts their people first. Sounds good to you? Don’t wait any longer…click ‘Apply’ and let’s chat!
Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats. Reach out to
with any questions.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
