Exelon Hiring for Account Manager I at BALTIMORE, Maryland Full Time

Description

At Exelon, we’ve got a place for you!

Join the nation’s leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

The Account Manager I will provide post deal and pre-deal support for the BDMs and customers assigned to them. This role requires a proficient understanding of our systems/processes to accurately and timely address customer issues. This role is customer facing and requires the ability to communicate effectively with customers in person, on the phone, or via email to strengthen our relationships and drive customer satisfaction.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Provides post deal solutions and demonstrates skills to assist customers/brokers with issue resolution. Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding. Responsible for Adds/Drops/Changes in Ownership. (45%)

• Pre-deal support of direct and indirect customers/brokers. Internal deal coordinator to clear issues and obtain approvals for pricing and contracting. Will support renewals and new business as needed. (40%)

• Knowledge of systems/processes as well products/services to ensure a best in class customer experience. Participates in efforts to enhance and improve processes and systems to better serve our customers/brokers. (10%)

• Develops proactive behaviors to strengthen customer relationships. Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues. Demonstrates the ability to communicate effectively in person, on the phone, or via email. (5%)

JOB SCOPE

This position is an individual contributor position with no supervisory duties.

Qualifications

MINIMUM QUALIFICATIONS

• Highly proficient in Word, Excel, PowerPoint, and Outlook

• Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers.

• Strong analytical skills, attention to detail, problem-solving, and independent decision-making.

• Ability to effectively build and maintain relationships with internal customers.

• Flexibility on the job and the ability to work under multiple, daily deadlines.

• Ability to maintain confidentiality of all information always.

PREFERRED QUALIFICATIONS

• 2+ years of industry experience

• 2+ years of sales or sales support experience

• Preferred: Bachelor’s Degree

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

REQNUMBER: 234603-OTHLOC-72610020116