Company: EXL
Grade/Level: VP2/E2
Location: Dublin, Ireland
Job Summary:
The Emerging International Leader responsible for overseeing the development of the Emerging business unit strategy and International (outside US and UK) delivery of services to clients. As a member of the Emerging Leadership team, you will participate in developing EXL’s Global and international market strategies for respective business unit, providing key input and management. To excel in this position, you must have exceptional strategy development, leadership and management skills, and a deep understanding of the delivery process in a service-oriented business.
Roles and Responsibilities:
Responsible for development of other market (outside UK and US) and formulate regional commercial strategy
Participate actively in the defining, formulating, monitoring and execution of EBU Global strategy to grow revenues, market share and profitability
Responsible for providing oversight for the Client Service delivery based out of UK and Europe
Lead EBU Global Compliance and Quality Practice and ensure adequate controls
Responsible for development of all marketing and communications strategies for EBU
Play a key role in development of new service offerings, working closely with the sales and marketing teams to ensure that they meet the needs of clients and are aligned with the overall business strategy
Gathering intelligence from market-facing teams to provide strategy for development of new products and solutions to meet customer needs
Staying current with industry best practices and benchmarking the client delivery function against competitors and peers, maintaining a repository of best practices and process documents for the client delivery function
Oversight of P&L responsibilities, budgeting process and involved in the pricing process
Collaborate, design and execute recruitment strategies that enhance the organization’s visibility/reputation
Drive People practices align to overall EXL Strategy
Driving business continuity & developing risk mitigation strategies
Collaborating with other functions within the company, such as sales, marketing, finance, and operations, to ensure that the Emerging business unit strategy, including the client delivery function are aligned with EXL’s overall strategy and goals
Liaising with EXL’s Centers of Excellence based in Ireland to provide necessary Emerging insights, input, validation and recommendations with regard to developing Companywide best practices
Qualifications:
A bachelor’s or master’s degree in a relevant field (e.g., business administration, management, engineering, computer science)
Proven track record for leading a business unit, including liaising with global leadership and operating teams globally to develop and implement a strategic business management plan
At least 20 years of experience in service delivery or operations, with at least 5 years in a leadership role
Strong understanding of service delivery processes and methodologies, such as ITIL, Agile, or Lean, and demonstrated experience in implementing these frameworks
Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with a diverse range of stakeholders in a globally matrixed environment
Strong analytical and problem-solving skills, with the ability to identify and address complex issues and challenges
Proven ability to build and maintain strong relationships with clients, vendors, and internal stakeholders
Demonstrated track record of driving continuous improvement and delivering results
Ability to establish and maintain professional relationships across cultures
Proactive approach to sales and business growth
Location: Full-time in Dublin, Ireland (with normal business travel)
Reporting lines:
Direct: Global Head of Emerging Business Unit, US
Indirect: SVP International, Dublin
Reporting:
UK and Europe Delivery Leads
EBU Line Compliance Team
EBU Strategy – TBH
International Business Development Executive – TBH
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