Express Employment Professionals-Newton, MA Hiring for Customer Care Representative at Boston, MA Full Time

Now hiring experienced and professional call center representatives to join a Customer Care team for a non-profit healthcare organization in Boston!

About The Company:

This is for a Boston call center which provides essential medical operator services. Located in Boston’s Longwood Medical Area, our call center keeps hospitals, colleges, physicians, and businesses connected to callers 24 hours a day, 7 days a week. We combine the latest technology with professional personalized services, bilingual capabilities, customized plans, and unmatched commitment to quality customer service.

Compensation and Benefits:
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include:

• Pay range: $18-$20/hr
• Medical, dental, and vision coverage
• Monthly MBTA subsidy or FREE offsite parking
• 2 weeks of vacation per year and 6 floating holidays per year
• Tuition reimbursement/ professional development
• 401(k) plan with generous employer contribution

Schedule:

Mon-Fri, 8 hour shift during the window of 8:00am-6:00pm (Remote)

Friday-Monday 10 PM-8:30 AM Overnights (Hybrid)

2nd shift schedules available (Hybrid)

Position Overview:
Join an award-winning team of Customer Care Representatives with a reputation for quality and excellence! 1st, 2nd and 3rd shift part-time and full-time positions are available. Working some holidays and during inclement weather is also a requirement.

As an operator for several large hospitals and private medical practices, you will answer calls from the general public, determine the caller’s need, and transfer and/or take messages on a computerized system as required. You may need to research within a computer database to determine which provider or staff member to contact. Having a clear and professional speaking voice and providing excellent customer service to all callers are essential components of this position. This is a rewarding but challenging work environment where you can make a difference.

Required Qualifications:

• High School Degree or equivalent
• Four or more years of related experience
• Typing speed of 40 words per minute
• Excellent interpersonal and communication skills
• Ability to work a flexible schedule including rotating weekends and holidays
• Willingness to work in a temporary to regular employment situation
• Bilingual preferred but not required

Apply today for immediate consideration. Come join our team!

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overtime
• Weekend availability

COVID-19 considerations:
We are closely monitoring state and CDC guidelines to ensure the safety of all of our associates.

Experience:

• Call center: 4 years (Preferred)
• Health Care: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location: One location