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Canada
Fairmont Hot Springs Resort Looking for RV Office Clerk at Fairmont Hot Springs, BC Full Time
Position Summary: The RV Park Office Clerk is responsible to ensure they are presenting the Resort to company standards, and that guests are our main focus. Ensuring all standards and procedures are being followed as instructed, and that any discrepancies are reported to the Supervisor.
Major Duties & Responsibilities:
Provide superior customer service to guests and team members
Will be responsible, once trained, to carry out daily activities as training has indicated, always maintaining department standards
Acknowledges and adheres to the parks policy and procedure manual
Enforcing parks rules and regulations
Check guests in and out of the park
Answering phones and emails in a professional manner
Ability to handle cash transactions, both actual and electronic
Resolve guest concerns, issues and follow-up
Coordinate and communicates with all operating departments to enhance guest experience
Ensuring you are proficient with the Reservation systems
Entering in-person, phone and online reservations
Entering Gift Cards in to Maestro
Filing
Incoming reservation, Cancellations, Check-outs, Rental agreements
Cash outs
Reconcile Credit Cards and Floats at change of shift
Complete a full Cash out at the end of the day
Submit Deposit and Audit reports
Rolling and Counting Laundry Float, when required
Maintain knowledge of current resort events, activities and promotions
Keeping office and bathroom clean
Sweeping, Dusting, Mopping, Vacuuming, Window washing, Washing dishes
Keeping Store stocked
Restocking Inventory
Help grounds, when required
Cleaning sites
Picking up Garbage at Historical Baths
Co-operate and accept other assignments as and when required.
Minimum Qualifications & Skills:
Minimum of 1 year experience in a front desk agent role preferred.
Superior written and oral communication skills
Excellent organizational and time management skills, with the ability to set priorities for self.
Proficient with computers
Accurate and detail oriented
