FairPrice Group – Food Services Hiring For Assistant Manager, Capabilities Development (Food Services) at West Singapore Full Time

Assistant Manager, Capabilities Development (Food Services)

FairPrice Group – Food Services–West Singapore

2 minutes ago, from Jobstreet SG

About Us

FPG Food Services operates more than 100 outlets across Singapore where customers can delight themselves with a wide selection of food choices. The Food Centre Formats (FCF) segment operates the beverage and other counters selling popular local delicacies such as Dim Sum, Desserts, and Fruits (depending on the footprint and location).

Job Description

Reporting to the Capabilities Development Lead, this role will be responsible for the elevation of operational capabilities in FCF. He/she will work closely with various stakeholders to develop and deliver appropriate training to staff and partners to improve operational excellence and customer satisfaction.

Key Responsibilities

• Work with Operations stakeholders to define and refine the capabilities needed at various hiring levels and different stages of the organization’s evolution
• Analyze performance data and work with Operations stakeholders to investigate and identify root causes of poor performance, and incorporate findings to enhance training programs
• Diagnose learning needs, propose learning solutions, and support with the delivery of those solutions (e.g learning assessments, train-the-trainer, design and delivery of workshops and programs, coordinate with an external Training provider to provide suitable training)
• Develop curriculum and customize content for team learning in both general and functional content including but not limited to classroom learning, virtual learning, knowledge/work processes, and frameworks, tools, and skills resources.
• Facilitate stand up training for in house programs and conduct onsite training
• Collaborate with internal stakeholders (i.e. Operations, Marketing, Finance, Human Resource, IT) to help drive continuous process improvements
• Serve as internal consultant to Operations stakeholders on best practices and helping to align SOPs and training programs

Requirement

• More than 3 years of relevant experience
• Diploma/ Degree in any discipline including ACTA / ACLP certified. DACE will be an advantage 
• A result-oriented team player who can influence at all levels of the organization 
• Familiarity with the service industry preferred; an empathy of food service workers tempered with a conviction for improvement