Falcon Brands Hiring for Data Entry Specialist Job at Irvine, CA Full Time

About us

Falcon Brands is a company in Irvine, CA. We are collaborative and customer-centric.

Our work environment includes:

• Modern office setting
• Regular social events

JOB TITLE: Data Entry Specialist

JOB DESCRIPTION: Provides customer service support and Data Entry for Account Representatives. The successful candidate will turn data into information, information into insight and insight into business decisions.

JOB RESPONSIBILITIES:

• Responsible for providing valid information on all products and services
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Maintaining customer records by updating account information

• Resolving product or service problems by:
• Clarifying the customer’s complaints
• Determining the cause of the problem
• Selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment

• Following up to ensure resolution
• Maintaining financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Preparing product or service reports by collecting and analyzing customer information
• Contributing to team effort by accomplishing related results as needed
• Answering customers’ questions, as well as collecting customers’ complaints or issues in order to obtain full understanding of what information is being requested
• Documenting all calls with regards to participant inquires accurately using appropriate tracking system data
• Follow-up with participants within a 24-hour period in regards to the initial phone call, even if it is to just touch base and let the participant know the inquiry is still being researched
• Providing detailed knowledge of products and services – upselling and cold calling
• Providing quality customer service on every call
• Communicating clearly and effectively with participants
• Promoting good listening skills
• Managing length of calls
• Recognizing and managing assertive customer calls
• Organize and prioritize duties

REQUIREMENTS & QUALIFICATIONS:

• Associate’s or Bachelor’s degree
• Data entry along with fast typing skills
• Experience with operating computer software
• Excellent communication and customer service skills
• Prior customer service experience is a plus

Job Types: Full-time, Part-time

Pay: $20.00 – $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: One location