Fallon & Byrne wishes to recruit a full-time administrator to join our Head Office team. Based on Exchequer Street in Dublin city centre, this role will provide support across a number of business functions including online store, catering and customer service.
We are passionate about exceeding our customers’ expectations and the successful candidate will be extremely customer focused and passionate about delivering a superior experience.
Responsibilities
· Answer incoming calls and general email enquiries in a friendly and helpful manner, dealing with queries as required.
· Manage online orders from customer confirmation through to fulfillment.
· Coordinate logistics with delivery drivers and courier companies .
· Liaise with our team of chefs on catering and celebration cake orders
· Assist in keeping the website product inventory accurate and up-to-date
· Confident communication, both written and verbal
· Other ad-hoc office duties as required (stationery orders, printers, postage)
The Person
· Previous experience in a busy customer-facing role.
· Enthusiastic, friendly, professional and approachable.
· Warm, vibrant, enthusiastic and welcoming, and passionate about creating memorable experiences for customer.
· Ability to prioritise and work under pressure with strong attention to detail.
· Ability to communicate well with and work harmoniously with fellow staff and management team.
· Strong IT skills, particularly use of MS Office suite.
· Flexibility regarding working hours. Our office is open on Saturdays.
We Offer
· A fun working environment
· Flexible working hours
· Subsidised meals
· Discounted Food Hall purchases
. Employee Assistance Programme
· Company events & social gatherings
· The ability to move and grow within the business
Job Type: Full-time
Salary: From €26,000.00 per year
Benefits:
Schedule:
Experience:
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