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Singapore
Far East Orchard Hiring For Assistant Manager, Central Reservations at Central Singapore Full Time
Assistant Manager, Central Reservations
Far East Orchard–Central Singapore
18 minutes ago, from Far East Orchard
- Handle reservations for all clients including online travel agents, internal and ad-hocs hotline bookings
- Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
- Supports the Central Reservations Manager with day to day operations of Central Reservations Sales.
- To supervise and manage staff within the section. Monitor staff performance to ensure highest level of service are provided
- Responding to emails and phone calls on room bookings, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations.
- Ensure approved processes and department standards are always adhere to.
- Provide training on both customer service and reservations processes.
- Minimum Degree in Hospitality Management or related field
- Minimum 5 years’ experience in similar environment
- Excellent communication and customer service skills
- Knowledge in operating systems such as Opera PMS, ticketing system, HMS PMS
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