Farmers Insurance Group Looking for Customer Service Associate – Remote – Central Time Zone at Illinois Full Time

Job Summary

• The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim.
• Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.

Essential Job Functions

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Physical Environment

• This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

• High School diploma or equivalent required.

Experience Requirements

• Customer Service Experience preferred.

Special Skill Requirement

• Strong verbal communication and listening skills.
• Proficient in English written and verbal communication skills.
• Assumes personal responsibility for actions.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Possesses strong technical aptitude including the ability to master multiple windows simultaneously.