FBM Canada GSD Inc. Hiring For customer relations clerk at Cambridge, ON Full Time

Work setting

• Urban area
• Private sector
• Retail/wholesale establishment/distribution centre
• On-site customer service
• Cash and carry store

Tasks

• Access and process information
• Address customers’ complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Perform general office duties
• Receive and log complaints
• Receive payments
• Estimate or quote prices, credit or contract terms, warranties and delivery dates
• Provide advice about merchandise
• Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease

Type of product

• Building materials (other than lumber)

Computer and technology knowledge

• Salesforce
• Database software
• Enterprise resource planning (ERP) software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word

Security and safety

• Drug test

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Repetitive tasks

Weight handling

• Up to 9 kg (20 lbs)

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Dependability
• Adaptability
• Analytical
• Efficiency
• Energetic
• Goal-oriented
• Hardworking
• Integrity
• Outgoing
• Positive attitude
• Proactive
• Quick learner
• Time management

Screening questions

• Are you currently legally able to work in Canada?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Long term benefits

• Group insurance benefits
• Life insurance
• Other benefits
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Travel insurance