FED. Looking for ISO of Marketing and Customer Happiness Assistant at Henderson, Auckland Full Time

BE PART OF THE FUTURE OF FOOD

ISO of Marketing and Customer Happiness Assistant 

Full Time (40 hours per week)

If you’ve got a few years marketing experience under your belt and are a great problem solver, then we need you!

FED. is a fast-growing, food e-commerce startup. It’s our mission to make healthy eating easy for Kiwis by delivering fresh, nutritious, fully prepared meals directly to customers and schools as part of our Ministry of Education partnership. To get there, we need driven people with a passion for what they do as well as smarts. 

We are growing rapidly and have big ambitions so to get there we need a switched on marketing and customer happiness assistant to support us in our growth.

Based in FED. Towers HQ in Henderson, Auckland you will need to hit the ground running, joining a high-performance, high speed culture where you will support the senior management team with marketing and sales initiatives as well as customer service.  

This is a busy but rewarding environment where there is always something on the go, so you will need to have a high level of energy and drive combined with business acumen and a resilient approach. 

Don’t miss this exciting opportunity to join us to grow your career in a growth stage, mission driven business with lots of on the job training. 

On any given day you could be:

• Establishing yourself as a trusted advisor to our customers, educating them around our products and their benefits.
• Helping our FEDDIES to get answers to their questions via phone, email and our online customer management portal Gorgias
• Create and manage weekly emails to customers and prospects (via Klaviyo)
• Place and update customer orders in our e-commerce platform 
• Maintain and update social media platforms
• Developing content ideas for social media
• Supporting the Head of Marketing with events and food shows
• Develop marketing collateral (using design platform Canva)
• Assist in development of new campaigns and launches
• Analyse the result of marketing campaigns 
• Developing, managing and analysing digital marketing campaigns 
• Building trust based partnerships and articulating the value of FED’s products

Role specific requirements

• A flexible, decisive, quick-thinker, who has the ability to handle difficult situations in a patient, calm and effective manner
• Must be able to self manage and work independently 
• Must have excellent written and oral communication skills
• Ability to learn and use new software programmes (Shopify, Klaviyo, Gorgias, Meta)
• Must be able to communicate the story of FED. and its products
• A passion for quality and attentive customer service
• Great attention to detail

Capabilities – As a FED. team member you

• are a strong team player who creates value and builds trust through your contribution and your genuine care in doing your best for FED. 
• are an effective communicator who builds trust through your open, honest and constructive communication style,
• create value by believing in the purpose of FED. and the bigger picture of the wider business and industry, to better contribute towards our success
• strive for excellence and constantly look for ways to exceed expectations; delivering a high quality service at speed 

You must be currently eligible to work in New Zealand to be considered for this position. 

Apply now to [email protected]. Please include your CV and covering letter outlining your most relevant work experience and explaining why you are a great candidate for this role.