Federal Reserve System Hiring for Law Enforcement Communications Center Dispatcher at Kansas City, Missouri Full Time

Company

Federal Reserve Bank of Kansas City

As a part of the nation’s central bank, the Federal Reserve Bank of Kansas City supports a stable financial system. We work across diverse communities throughout our region and nation to foster understanding in our economy, the payments system, and financial institutions for people from all walks of life.

Together, we serve the public and each other in an innovative environment that values the highest ethical standards. Here you’ll find support to develop, united in a clear and common purpose with a diverse team.

About the Role

The Federal Reserve Bank of KC is looking for a motivated team-oriented professional to join our team as an operating clerk. This position supports the district law enforcement department and requires flexibility to cover required shifts, including weekend support.

Key Activities:

• Provides operational and administrative support for unit/department in accordance with department expectations and standards. Demonstrates increasing skills and proficiencies in some or all of the following tasks across a broad range of business functions:

• Primarily performs functions as a law enforcement communications center dispatcher.

• Performs data entry work, such as operating input devices to enter data and codes into digital files, forms, databases, catalogs, and/or various office administration systems. May periodically review data entry records/lists to ensure completion of tasks/requirements by Bank staff.

• Performs document processing work including collaborating with relevant stakeholders and acquiring materials/resources and making available for use.

• Prepares, records, reviews, and reports various transactions and ensures the integrity of data records for completeness, accuracy, and compliance. Provides information/records/documentation to relevant stakeholders in a timely manner. In some areas, may be responsible for maintaining department purchasing card and performing budget related activities.

• Sorts and delivers mail/packages and prepares mail/packages for shipping.

• Sets up and operates automatic or semi-automatic machines and related equipment in a continuous production/processing operation. Monitors a variety of operating controls and guidelines to ensure adherence to production/process specifications.

• Reports any malfunctions or abnormalities and makes minor adjustments and repairs to equipment. May coordinate with relevant stakeholders to ensure systems/applications operate effectively.

• Interacts with internal and external sources using various communication methods (e.g., email, phone, systems, etc.); external sources may include vendor relationships. May be responsible for coordinating/facilitating meetings and assisting in the development of meeting materials.

• May perform facilities related duties, including but not limited to janitorial work, conference center setups, workstation/office moves, and dock support.

• May be responsible for handling high-valuable items and working with confidential information requiring confidentiality and discretion. A low-risk tolerance may be associated with the handling of valuable items, such as deviations from acceptable practices.

• Collaborates with relevant stakeholders to understand and/or resolve business needs as appropriate using a customer-focused approach. May include assisting with project work and/or assignments.

• Understands and applies unit/department procedures, methods, and controls associated with assigned jobs.

• Evaluates current processes and recommends and develops operating efficiency improvements.

• Performs other duties as assigned.

Qualifications:

• Typically requires High school diploma or GED.

• Typically, does not require any previous experience. Experience within a law enforcement or related dispatch environment preferred.

• Strong interpersonal skills.

• Strong oral and written communication skills.

• Excellent customer service skills.

• Ability to understand and follow policies and procedures, and clearly explain those to others.

• Strong attention to detail.

• Ability to multi-task.

• Intermediate computer skills with the ability to learn new applications and systems.

• Demonstrated ability to work well under pressure.

• Demonstrated ability to work well in a team.

• Previous experience with Physical Security Systems and Applications Administration is preferred.

• Shift: Work Shift may vary.

Certain eligibility requirements apply.

We offer benefits that go beyond the basics, featuring:

As an organization that deeply values its employees, we offer a robust set of financial, professional development, and personal benefits that go beyond the basics, featuring both a 401k/thrift plan with a generous company-match on employee contributions as well as a defined benefit pension plan and more. Depending on location, additional onsite amenities may include an onsite fitness center; onsite cafeteria with healthy and affordable food options; and additional onsite convenience benefits, discounts on a variety of goods and services.

Specific Benefits include:

• Market-leading Medical, Dental, and Vision Insurance

• Tuition Reimbursement

• 401k/Thrift Plan

• Pension Plan

• Flexible Spending Accounts

• Life Insurance

• Vacation & Personal Time

• Paid Holidays

• Parental Leave

• Adoption Assistance

• Onsite Fitness Center

• Onsite Cafeteria

• Additional Convenience Benefits, Discounts and More…

Follow us on LinkedIn, Instagram, Twitter, and our YouTube channel – Kansas City Fed

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Operations

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf)

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world’s most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:

Our reputation precedes us

There will always be room for personal growth

Our people are first

You’ll find the right balance

Your responsibilities will be meaningful

We hope that you will be our future colleague.